Terms & Conditions

This website is operated by Esscentual Candles Ltd. (referred to as “Esscentual Candles/we/our/us”). As a user of this website (referred to as “you/your”) you acknowledge that any use of this website by you including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Returns Policy, and Privacy Policy.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old , that you have the authority/consent of your parent or guardian to do so and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Please make sure you:

* Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
* Print a copy for future reference.
* Also read our Privacy Policy section regarding your personal information.

1. General

We reserve the right to change these terms and conditions at any time. If any such changes are made they will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.


Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership or other form of joint enterprise between us.






2. Order process

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.

3. Delivery


Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Esscentual Candles shall be under no liability for any delay or failure to deliver the products within estimated timescales.



Orders may be delivered in one or more deliveries.



Esscentual Candles does not accept any liability whatsoever for delayed delivery caused by a third party


4. Payment

We will refund any payment made from your card in the unlikely event that goods are unavailable or if we are unable to fulfil your order. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible.


Payment can be made by Switch, Maestro, Visa, Mastercard, Electron, Delta, Solo, Paypal . For information about secure on-line ordering please see Privacy Policy.

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

We may not accept your order if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.




5. Returns, Cancellations and Substitutions

For our refund policy, please refer to our Returns & Cancellation Policies.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible



We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.


6. Intellectual Property

You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

Subject to Section 7.1 above, Esscentual Candles will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Esscentual Candles will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Esscentual Candles accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Risk in the goods will pass to you on delivery to you



8. Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

The Esscentual Candles website is operated by Esscentual Candles Ltd.

Our Postal Address is

Esscentual Candles Ltd
c/0 The Old Smiddy, Hilton, Duns, Berwickshire, United Kingdom, TD11 3NE

Registered Company No. SC538075

The Company’s Registered Office is: c/o The Old Smiddy, Hilton, Duns, Berwickshire, TD11 3NE – (For legal matters only.)

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.

By placing an order you agree to the terms and conditions stated above.

If you require any further information which is not available by following our customer services links, please contact us directly on +44 7887423069 or e-mail esscentualcandles@gmail.com